How hide some fields from "i" or "Info" button on a request for field

[MARISA INACIO1]

Hello everyone

In a request for field, when we click on the "i" we get a list with several fields, I wanted to know if it is possible to hide some of these fields. I didn't want to use ACL, is there any other way? Because when it is a request for, one user can choose another and should not be able to see all the fields of the other user.

Thanks in advance

[Sebastian L]

Yes you can change the view of the reference icon by going to this: 

<your instance name>.service-now.com/<table name>.do?sysparm_view=sys_popup

And then it will reflect across your instance with the fields you select 🙂 

Sometimes you also need to correct it using this article, if the view is not applicable on portals etc.: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0745595 

[Laszlo Balla]

So this is a reference to the sys_user table. You will need to create a new view for your User table called 'sys_popup' and customize the form layout of this view. This will then be used for every reference preview.

[MARISA INACIO1]

YTank you, i already created the sys_popup view. However, even when I change the view to sys_popup and go back to the catalog form it always stays in the default view.

[Sebastian L]

Hi, 

Please see the link I've shared below: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0745595  

It could be because it is in a specific view (sp maybe :))