How is quick messages installed?

[Su522]

Can someone please explain how is quick messages get installed?

And where should you be able to use it?

Thank you!

[Community Alums · Accepted solution]

Hi @Su522 ,

You don't need to install it , it should be available OOTB.

If by any chance it's not available for your concerned table, then follow these steps to Enable it:

1. Go to the All 

2. System Definitions > Dictionary

3. Search the Table field "sc_task" and Type "collection"

4. Open the sc_task dictionary entry and go to the Attributes tab

5. Add "Email Client" Attribute.

6. Save

If Email Client is already enabled, then you need to Define your Quick Message:

Role required: email_client_quick_message_author or admin

Procedure

1. Navigate to Email Client > Quick Messages.
2. Click New.
3. On the form, fill in the fields.

   Field	Description
   Title	Name that appears in the Quick Message selector.
   Active	Option for activating the quick message. When selected, the quick message is available for selection in the Quick Message selector.
   Application	Type of scoped application.
   User	User who has access to this quick message. Selecting a user restricts access to that user only. Leave the field blank to have no user-based restrictions.
   Group	Group whose members have access to this quick message. Selecting a group restricts access to members of that group only. Leave the field blank to have no group-based restrictions.
   Table	Table to which the quick message applies. To make the quick message available for all tables, leave blank.
   Conditions	Target record that must match the conditions before the quick message appears for selection in the email client.
   Body	Content to insert in the Message Text field in the email client. By default, the field supports HTML format. To reference field values, select variables from the variables list or manually type variable references using the syntax ${table_name.variable_name}. To reference the user who launches the email client, enter the variable ${current_user}. To reference the title of the user who launches the email client, enter the variable ${current_user.title}. You can use these values to include a predefined signature in email responses from agents to customers. Note: Line breaks don't appear for multi-line fields such as ${description} and ${comments} in the email client template.

4. Click Submit.

[Su522]

@Community Alums Thank you!!

[Community Alums]

Glad to see i could help you 😀

[Sandeep Rajput]

@Su522 Please refer to https://www.servicenow.com/docs/bundle/vancouver-platform-administration/page/administer/notificatio... to know more about Quick message feature.