Solved: How many ways we can send notification in Servicen... - ServiceNow Community

Hi Team,

Can someone respond to the below query. Thanks in advance.

How many ways we can send notification in Servicenow?

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4 ACCEPTED SOLUTIONS

Hello Renikuntla,

There are only two ways to trigger a notification. By record update/insert, or by an event.

Please check following document links

Docs: Notifications

Docs: Create an event

View solution in original post

Hi @RenikuntlaSai

please follow some threads for triggering notification some ways:-

https://www.servicenow.com/community/developer-articles/fire-an-email-notification-from-a-schedule-j...

https://tech.forums.softwareag.com/t/servicenow-email-notification/237436

https://tech.forums.softwareag.com/t/servicenow-email-notification-via-event/237437

https://www.servicenow.com/community/developer-forum/how-to-trigger-notification-from-workflow/m-p/1...

Please mark reply as Helpful/Correct, if applicable. Thanks!

View solution in original post

Hi @RenikuntlaSai below are the ways where we can send Notification

1. Email Notification

2. Event based Notification (through scripts, schedule jobs etc)

3. workflows

4.flow designer

Regards
Harish

View solution in original post

In ServiceNow, notifications can be sent through various methods and channels to keep users informed about important events, tasks, or updates within the platform. Here are some common ways to send notifications in ServiceNow:

Email Notifications: ServiceNow supports sending email notifications to users and groups for various events, such as assignment of tasks, status updates, approvals, or reminders. Email notifications can be configured using notification templates and can include dynamic content and variables.
In-App Notifications: ServiceNow provides in-app notifications that appear as pop-up messages within the user interface. These notifications can alert users about events such as task assignments, updates, or system messages, providing real-time information without the need for email.
Mobile Push Notifications: ServiceNow Mobile App supports push notifications on mobile devices, allowing users to receive alerts and updates directly on their smartphones or tablets. Mobile push notifications can be configured for various events and activities, providing users with timely information while on the go.
SMS Notifications: ServiceNow integrates with third-party SMS gateway providers to send text message notifications to users' mobile phones. SMS notifications can be used for critical alerts, reminders, or notifications that require immediate attention.

Also we can trigger notifications based on event through Business rules, Script include , Schedule job, workflow etc.

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks

View solution in original post

6 REPLIES 6

Hello Renikuntla,

There are only two ways to trigger a notification. By record update/insert, or by an event.

Please check following document links

Docs: Notifications

Docs: Create an event

Hi, below are the ways where we can send Notification

1. Email Notification

2. Event based Notification (through scripts, schedule jobs etc)

3. workflows

4.flow designer

Regards
Rishi

Hi @RenikuntlaSai

please follow some threads for triggering notification some ways:-

https://www.servicenow.com/community/developer-articles/fire-an-email-notification-from-a-schedule-j...

https://tech.forums.softwareag.com/t/servicenow-email-notification/237436

https://tech.forums.softwareag.com/t/servicenow-email-notification-via-event/237437

https://www.servicenow.com/community/developer-forum/how-to-trigger-notification-from-workflow/m-p/1...

Please mark reply as Helpful/Correct, if applicable. Thanks!

Hi @RenikuntlaSai below are the ways where we can send Notification

1. Email Notification

2. Event based Notification (through scripts, schedule jobs etc)

3. workflows

4.flow designer

Regards
Harish