HOW ? REST API Adding Additionl Comments and Work Activity items to a Incident

[mc-webcore]

HOW DO YOU ?

Via the REST API Add Additionl Comments and Work Activity items to a Incident?

which API to use?  

Thanks

[Community Alums]

Hi @mc-webcore ,

 Please refer to this thread : https://www.servicenow.com/community/developer-forum/incident-comments-or-work-notes-added-by-rest-a...

[MPD Odijk]

1) You can use the baseline table API for incident (not recommended per sé, as you limit the control over what is entered in your system)

2) You can create an import set API for the integration that you are working on, and then use a transform map to bring the data to the target fields (in your case: "comments". Not sure what you mean by "work activity"; if that is "work notes", it will work in the same way).

Good luck!

[Abhay Kumar1]

@mc-webcore you can follow below servicenow page for more detail how to update incident :

https://docs.servicenow.com/bundle/tokyo-application-development/page/integrate/inbound-rest/task/ge...