How to add a button to link to the knowledge base from Incident when a field is filled in?

[aansell]

Hi,

We're at Fuji Patch 10.

I have   a requirement to add a button to an incident form that links to a specific Knowledge Base (KB) support document when a 'service affected' field is filled in. We want the button to appear when the field is filled in and point to the KB support document. The name of the document is held in a field called u_link_to_sdp that is associated with the business record for that service.

I have searched the community and it looks like the requirement needs a new UI macro? I have looked at 'task_show_ci_map' but my current jelly / xml skills are basic so am not sure how to modify this code or if this is the correct ui macro to use as a template for the new function.  

Is this the correct approach or might there be another way to achieve this?

Thanks,

Arthur

[aansell]

Well I guess that is why I couldn't find any code! Thanks for following up.