How to add a user in a Watchlist to be there by default

[Mazin AliKarar]

Hi,

I need to add a user to be in the watch list by default of all new created incidents.

Would you please advise how to do it?

Thanks.

[sndangibbard]

• Get the sys_id of the user record
• Open Dictionary entry for the Watch list field (right click label on Incident form > configure Dictionary)
• Enter the sys_id into the default value field

[Goran WitchDoc]

Remember do do it as a dictionary override. Otherwise you are setting the default on all watchlist fields that comes from task table.

[Chandu Telu · Accepted solution]

HI Mazin,

Check the screen shots it may help you

add default user sys_id

[Mazin AliKarar]

Thank you