How to add checklist or activites for a task

[Servicenow lear]

Hello All,

I am new to ServiceNow, we have a requirement ;

Use case : we have a catalog flow which generates a lot of SC task and in few of those SC task we want to capture some action items that fulfillers should do as part of there task for eg:

SCtask 1001 should have a checklist or activity list which shows fulfillers that they need to remove cable from the server , clean the server and sendd RMA , after completing these things then only user closes the task.

What is the best way to achieve this ?

[SumanKumarM]

Hello,

I would be creating a Request Item with list of sc_task based on action items and will be assigning RITM to user and it would not closed until all tasks are closed.

Please mark helpful, if it helps you to kick start.

BR,

Suman.