how to add condition in notification

[suresh101]

there is one requirement if assignment group is XYZ then notification will not trigger, there is one OOTB notification called 'Problem Closed inform Opener', in this notification in when to send section , send when condition is triggered like below, how can I add condition in particular notification

[Pradnyesh]

Make a flow as per above and add your notification in send a notification action.

[suresh101]

Hi @Pradnyesh

which flow designer is triggering to this notification 'Problem Closed inform Opener'?

[Dibyaratnam]

What do you mean by this? Whenever any incident is created or updated, this flow will trigger as per the trigger condition. It'll send the specific notification mentioned in the Send Notification action in flow designer.

[suresh101]

Hi @Dibyaratnam 

in this notification 'Problem Closed inform Opener', I need to add condition like if assignment group is not xyz

[Dibyaratnam]

In the notification you won't be able to make change unless you change the when to send condition. But what you can do is , trigger this notification only when Assignment group is not XYZ by adding If logic in flow designer actions. check the screenshot.

In if block I have added, assignmentgroup.name is not XYZ, then I have added send notification

Please mark my answer as correct if it helps.