How to add DL in email notification

[chinni]

Hi All,

I have a email notification which should be sent to a DL[abc@xyz.com]. but this email ID is not registered under any group in service now.

Now if I add that email ID in email notification directly, will it work?

Regards,

Lohitha K.

[Veer MS]

Hi

Please follow the below thread for the solution

https://community.servicenow.com/community?id=community_question&sys_id=13254b6ddbd8dbc01dcaf3231f96198d

Please mark it as correct or helpful and close the thread.

Regards

Veer

[siva_]

Hey Lohitha, 

Its not mandatory that you need to have an email which is referenced somewhere like in user email or group email to trigger an email from service now 

There is an option in To field on notification in servicenow to directly send an email to a email address

Please find below 

Hope this helps 

Mark this response as correct if it resolves your query 

Thanks

Siva

[Santosh_Ksagar]

Yes, that will work perfectly. You can either select existing users or you can set your custom email address as well.

[Alikutty A]

Yes, This will work. There is a additional email field available on all User List Type of fields like work notes, comments, the Users field on Notification record where you could specify any external email addresses. This will also work when you specify email address via scripting.

Alternately, you could also setup a temporary group which is not itil or resolver and setup a group email on it. When you send email to this group, it would be send to the group email address in it.

Thanks!