Hi Ravindra,
Hope you doing well .
For this what you can do is to have your custom client email icon set and that can be achieved by onLoad Client Script .
You can set the email client template based on any value for Incident form by setting the parameter in popupOpenEmailClient function like this :
popupOpenEmailClient("email_client.do?sysparm_table=incident&sysparm_sys_id="+id+"&sysparm_target=incident&sys_uniqueValue="+id+"&sys_row=0&sysparm_encoded_record=&incident.u_client_mail_type="+clientType+"&sysparm_stack=no");
Here, u_client_mail_type is a field on the basis of which I am setting the email client parameter.
You also have to add condition with the two Email Client Templates that you have in Email Client Template table.
For e.g. EmailClientTemplate1 with condition "u_client_mail_type=assigned_to"
& EmailClientTemplate2 with condition "u_client_mail_type=user"
I've tried this at my instance and it worked .Client Script is something like this :
In this I'm hiding the OOB Email Client icon and insert my customized one.
This will help you brother 🙂
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