Display Knowledge article number instead of article sys_id
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‎03-20-2024 05:32 AM
We have a widget called Knowledge Related Articles, on clicking of articles in related article widget it shows article sys_id in url
please help how to add knowledge number to the knowledge article URL instead of sys_id
in our instance it shows like below:
https://instance.service-now.com/pt?id=kb_article_view&sys_kb_id=4aa5722197f34910894df307f053af04
but we want it be like- https://instance.service-now.com/pt?id=kb_article_view&sysparm_article=KB0500549
@Ankur Bawiskar
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‎03-20-2024 06:45 AM
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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‎03-20-2024 06:48 AM
@Mark Manders , yes i have checked this post, but i am not able to get where the changes in required in KB Article Content
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‎03-20-2024 09:44 PM
@Ankur Bawiskar : could you please help?