how to add hyperlink to change number

divyal09
Tera Contributor

‎02-15-2024 05:25 AM

How can we add hyperlink to change number. So that after clicking on the change number user should get redirected to change request.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-15-2024 05:43 AM

Hi @divyal09 

 

If you check OOTB email notification of Change you will see this. 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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chetanb
Tera Guru

‎02-15-2024 05:48 AM

@divyal09 

In multiple ways you can achieve

1) ${URI} or ${URI_REF} -within href attribute of HTML tag

like - <a href= "${URI changerequest.number}">CHG${changerequest.number} </a>

 

2) create 1 custom field that calculate the change req URL based on the chg number

display the custom field value in href attribute

 

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

 

Regards,

CB

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