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03-05-2025 11:48 AM
Hi
I am looking for help, I would like to add a Knowledge Base link to a task in Flow designer. So I am in the worknotes and using this code but getting errors. I know I can add just a note but I thought a link to the KB is better.
The use case is that when SD agents get this task they will just click the link to get access to the KB article to complete the task.
Is this not possible or should I be doing something else.
Thank you in advance for all the support.
Solved! Go to Solution.
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03-05-2025 11:57 AM
Hi @Roshni1,
Please use the following:
return '[code]<a href="your_link">Use this KB</a>'
Result:
If you found this helpful, please hit the thumbs-up button and mark as correct. That helps others find their solutions.
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03-05-2025 11:57 AM
Hi @Roshni1,
Please use the following:
return '[code]<a href="your_link">Use this KB</a>'
Result:
If you found this helpful, please hit the thumbs-up button and mark as correct. That helps others find their solutions.
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03-05-2025 12:01 PM
Thank you so much this worked perfect....