How to add related list to Knowledge Article kb_view

txag08 · ‎08-20-2018

I'm trying to add a related list to a knowledge article in kb_view. I've successfully created and added it to the kb_knowledge form, but is there a way to make it show up in the kb_view form?

Michael Ritchie · ‎08-20-2018

@Patrick, kb_view is a UI page used by Knowledge to display the knowledge articles. Your instructions unfortunately don't apply to UI pages.

@txag08, unfortunately this is somewhat complex coding given that the KB articles are displayed using the kb_view UI page and a bunch of embedded UI Macros. kb_view uses the kb_view_common_footer UI Macro which then uses the kb_attached_tasks_v3 macro that displays a list of related tasks to the KB article. You can view this code as an out of the box example on how this can be done. It doesn't display like a related list in the standard platform UI.

Please mark this post as helpful if applicable so others viewing can benefit.

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Priyanka Gupta · ‎08-20-2018

Hi,

1. Open the form where you want to show the related list.

2. Right-click -> Configure -> Related List.

3. Select your related list.

It should show up on your form now.

Let me know if this helps.

Priyanka

Patrick Fedigan · ‎08-20-2018

Hello,

You can change the view by clicking on the header or triple bar icon ('View') and then configure the related lists.

Let me know if this resolves your issue.

Cheers,

txag08 · ‎08-20-2018

I don't have that icon. I'm not trying to change the view, though. I'm just trying to add something to the view I have. Maybe if it's not possible to add a related list, I should ask if it's possible to modify the kb_view form. It must be!

Patrick Fedigan · ‎08-20-2018

To view all views, type in 'sys_ui_view.LIST' in the navigator filter and search for 'kb_view'. You'll find all information and configuration ability there.

Cheers,