How to allow non admin users see the NEW button in list control?

[sonita]

I have added Reminders to the list control on incident form. The problem is that , the NEW button is only shown to admin people. self service users cannot see the new button when creating the incident. actually they should be able to creating a reminder while creating the incident.

The question is: How to allow non admin users see the NEW button in list control?

[Kamal17]

Hi,

There are no OOB ACLs for 'reminder' table. In this case, based on the property 'glide.sm.default_mode' access will be allowed/denied (default - deny) to the tables which don't have any ACLs in ServiceNow.

I guess this should be the reason for your non-admin users were unable to see 'New' button to create new records.

Solution:

Option 1: Create an ACL for reminder table to allow non-admin users to create records in it.

Option 2: Set the system property 'glide.sm.default_mode' value to 'allow'. Please note this is not advisable since it will have global impact and not a good option considering security.

Regards,

Udhay

[sonita]

I need security admin role ; but apparently I'm not able to grant the role to my self

[sonita]

do i  need a write ACL?

can you help please with ACL?

[Michael Fry1]

There isn't any ACLs on that table and that probably preventing non-admins from 'creating' a new reminder. It would look like you need to write ACLs.

[Kamal17 · Accepted solution]

Hi,

Assuming you want to allow itil users to create reminders. You can create an ACL as given below,

1. Create ACL

2. Write ACL to allow users edit fields