How to allow non admin users see the NEW button in list control?

sonita · ‎07-25-2018

I have added Reminders to the list control on incident form. The problem is that , the NEW button is only shown to admin people. self service users cannot see the new button when creating the incident. actually they should be able to creating a reminder while creating the incident.

The question is: How to allow non admin users see the NEW button in list control?

Kamal17 · ‎07-26-2018

Hi,

Assuming you want to allow itil users to create reminders. You can create an ACL as given below,

1. Create ACL

2. Write ACL to allow users edit fields

View solution in original post

Michael Fry1 · ‎07-25-2018

Check List Control to see if the New button has a role limiting who can see it. Right-click on the list header, and select List Control.

sonita · ‎07-25-2018

Apparently no role is limiting....

felladin · ‎07-25-2018

Hello,

Check the ACL for "Create" on the Records table. If it has a role that they don't have, that's why it's not available.
As admin you see all things independent of role (unless admin is specifically blocked).

megana1 · ‎07-25-2018

check the create ACL on Remainder table if not create a new one as per ur roles .