1 ACCEPTED SOLUTION
@Alon Grod you can write something like this in Record producer script
var gr = new GlideRecord("sys_user");
gr.addQuery("sys_id", caller);
gr.query();
if (gr.next()) {
if (gr.location == 'india') { // here you can check anything from user record and based on that you can set Assignment group and to.
current.assignment_group = gs.getProperty('property name'); // declare a properrty of group sysid and call property here
current.assigned_to = gs.getProperty('property name'); // declare a properrty of user sysid and call property here
} else if (gr.location == 'usa') {
current.assignment_group = gs.getProperty('property name'); // difine different property for other group related to USA
current.assigned_to = gs.getProperty('property name'); // declare a different properrty of user sysid and call property here
}
}
or else
go to assignment rules
Define like this in conditions
In action give group name.
