How to auto populate Assignment group and assigned to

Alon Grod · ‎02-06-2023

Hi,

I have the record producer 'Create Incident' which create a record in incident table. On the incident table i have the fields assignment group and assigned to. How can I auto populate these fields using the record producer based on caller_id value from the record producer?

BharathChintala · ‎02-06-2023

@Alon Grod you can write something like this in Record producer script

var gr = new GlideRecord("sys_user");

gr.addQuery("sys_id", caller);

gr.query();

if (gr.next()) {

if (gr.location == 'india') { // here you can check anything from user record and based on that you can set Assignment group and to.

current.assignment_group = gs.getProperty('property name'); // declare a properrty of group sysid and call property here

current.assigned_to = gs.getProperty('property name'); // declare a properrty of user sysid and call property here

} else if (gr.location == 'usa') {

current.assignment_group = gs.getProperty('property name'); // difine different property for other group related to USA

current.assigned_to = gs.getProperty('property name'); // declare a different properrty of user sysid and call property here

}

or else

go to assignment rules

Define like this in conditions

In action give group name.

If my inputs have helped with your question, please mark my answer as accepted solution, and give a thumb up.
Bharath Chintala

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Alon Grod · ‎02-06-2023

@Sai Kumar B Can you please share the code logic inside the record producer?

Alon Grod · ‎02-06-2023

@Community Alums

Alon Grod · ‎02-06-2023

@BharathChintala

Community Alums · ‎02-06-2023

Hi @Alon Grod ,

Well to understand this requirement , you can learn from this doc : Populate record producer data and redirect users

What i understood is that you want to map Route To variable to Assignment group field on the target table. If yes then there are two options.

Option 1: Make sure your variable name in Record producer is equal to column name of assignment group of the target table.

Or

Option 2: Use the map to a field in the Record producer variable.

For ex: Create a variable on the record producer with the same name as the field in the target record. For example, a variable named caller_id on a Create a New Incident record producer populates the caller_id field on the new incident record.

Alon Grod · ‎02-06-2023

@Community Alums I dont have the variables assignment group and assigned to on the record producer, i only have them on the backend. The goal is to populate this two fields automatically based on the caller id after submitting the create incident record producer.