How to auto populate Assignment group and assigned to

[Alon Grod]

Hi,

I have the record producer 'Create Incident' which create a record in incident table. On the incident table i have the fields assignment group and assigned to. How can I auto populate these fields using the record producer based on caller_id value from the record producer?

[BharathChintala · Accepted solution]

@Alon Grod you can write something like this in Record producer script

var gr = new GlideRecord("sys_user");

gr.addQuery("sys_id", caller);

gr.query();

if (gr.next()) {

    if (gr.location == 'india') { // here you can check anything from user record and based on that you can set Assignment group and to.

        current.assignment_group = gs.getProperty('property name'); // declare a properrty of group sysid and call property here

        current.assigned_to = gs.getProperty('property name'); // declare a properrty of user sysid and call property here

    } else if (gr.location == 'usa') {

        current.assignment_group = gs.getProperty('property name'); // difine different property for other group related to USA

        current.assigned_to = gs.getProperty('property name'); // declare a different properrty of user sysid and call property here

    }

}

or else

go to assignment rules

Define like this in conditions

In action give group name.