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01-19-2021 06:43 AM
Hi Team ,
we have written inbound mail action as below :
var messageContent = "[code]" + email.body_html ;
if (messageContent.indexOf("From") != -1) {
messageContent = messageContent.substring(0, messageContent.indexOf("From")).trim();
} else {
messageContent = messageContent.trim();
}
current.work_note = messageContent;
current.update();
when the user replies from the mail, we are updating the same in the work note,but along with that ...phone icon, Twitter icons also inserted into attachments(which is there in the user signature). how to avoid that those icons not to insert into attachments
user reply as below:
Hi team,
Please update my comments
Kind Regards,
ABC
Do you have a question? We can help.
08495 6010 01501 ||
servicedesk@abc.com ||
http://www.hello.com
Address: ABSDSs
Connect with us
Solved! Go to Solution.
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01-19-2021 07:09 AM
refer below links for help/solution
Removing signature statement in inbound emails.
Stripping attachments from inbound emails
How to remove the signature in Inbound reply message?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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01-19-2021 06:56 AM
You can use email image filtering to prevent this:
I hope this helps!
If this was helpful or correct, please be kind and remember to click appropriately!
Michael Jones - Proud member of the CloudPires team!
Michael D. Jones
Proud member of the GlideFast Consulting Team!
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01-19-2021 07:45 AM
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01-19-2021 08:21 AM
hi,
The above link you provide is great but it will avoid duplicate entries in attachments, but my requirement is totally to avoid all the icons(Facebook, Twitter ) and not to insert them in attachments.
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01-19-2021 07:09 AM
refer below links for help/solution
Removing signature statement in inbound emails.
Stripping attachments from inbound emails
How to remove the signature in Inbound reply message?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader