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‎01-19-2021 06:43 AM
Hi Team ,
we have written inbound mail action as below :
var messageContent = "[code]" + email.body_html ;
if (messageContent.indexOf("From") != -1) {
messageContent = messageContent.substring(0, messageContent.indexOf("From")).trim();
} else {
messageContent = messageContent.trim();
}
current.work_note = messageContent;
current.update();
when the user replies from the mail, we are updating the same in the work note,but along with that ...phone icon, Twitter icons also inserted into attachments(which is there in the user signature). how to avoid that those icons not to insert into attachments
user reply as below:
Hi team,
Please update my comments
Kind Regards,
ABC
Do you have a question? We can help.
08495 6010 01501 ||
servicedesk@abc.com ||
http://www.hello.com
Address: ABSDSs
Connect with us
Solved! Go to Solution.
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‎01-19-2021 07:09 AM
refer below links for help/solution
Removing signature statement in inbound emails.
Stripping attachments from inbound emails
How to remove the signature in Inbound reply message?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎03-24-2021 10:51 PM
Hope you are doing good.
Did my reply answer your question?
If so, please mark appropriate response as correct & helpful so that the question will appear as resolved for others who may have a similar question in the future.
Thanks!
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader