how to avoid add attachments from inbound mail action

String
Kilo Sage

Hi Team ,

we have written inbound mail action as below :

var messageContent = "[code]" + email.body_html ;
if (messageContent.indexOf("From") != -1) {
messageContent = messageContent.substring(0, messageContent.indexOf("From")).trim();
} else {
messageContent = messageContent.trim();
}

current.work_note = messageContent;
current.update();

 

when the user replies from the mail, we are updating the same in the work note,but along with that ...phone icon, Twitter icons also inserted into attachments(which is there in the user signature). how to avoid that those icons not to insert into attachments 

 

user reply as below:

Hi team,

Please update my comments 

Kind Regards,
ABC

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1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@String 

refer below links for help/solution

Removing signature statement in inbound emails.

Stripping attachments from inbound emails

How to remove the signature in Inbound reply message?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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5 REPLIES 5

@String 

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Ankur

 

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader