How to block a specific group from receiving SLA Notifications.

[RudyS]

Hi ServiceNow Community,

Hoping someone can guide me on how to get this accomplish and what are the steps to do it.

I'm fairly new to ServiceNow, so please assist and guide me if you can.

Thanks,

Rudy

[JenniferRah · Accepted solution]

Your question is a little misleading. What you need to do is structure your SLA so that it excludes the group that doesn't need it. So the conditions for firing the SLA would include an "Assignment Group IS NOT" whatever the group is you want to exclude.

[RudyS]

Hi Jennifer,

Thanks for providing your input. I did setup an Assignment group Is Not under the SLA notification. Waiting to see if it works.

Thanks.

[Juhi Poddar]

Hello @RudyS 

This can be useful: Exclude some groups from SLA notification 

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Thank You
Juhi Poddar