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‎03-01-2021 01:51 AM
Hello All,
As shown below, I want the timer should be cancelled once if the approval is completed before 3 days of time. If not completed then it should go to the 2nd level of approval from the timer.
What should the next activity in the workflow?
Please assist.
Thanks,
Priya.
Solved! Go to Solution.
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‎03-01-2021 09:09 AM
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‎03-01-2021 01:56 AM
Hi priyarao,
Here you need to check if condition where you checked if first approval is approved then go for next approval activity
Other wise flow connect with timer of 3 days
Please mark as correct/Helpful, If you find any help
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‎03-01-2021 01:58 AM
Hi Kajal,
But here the timer is also running parallelly even if the approval is approved.
Could you please help.
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‎03-01-2021 01:59 AM
Hi,
you already have other activity in parallel to the timer activity.
once the other activity proceeds the timer might still run
it only gets cancelled when the workflow reaches end before the timer ends
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎03-01-2021 02:05 AM
Hello Ankur,
It is true. It is cancelling only when the workflow reaches end before the timer ends.
What is the possible way to do this?
My concern is if the approval is not approved within 3 days of time then it should skip the current approval and go to the next approval activity. Incase 1st one is approved then the timer should be cancelled.