How to cancel a timer in workflow

[Joshuu]

Hello All,

As shown below, I want the timer should be cancelled once if the approval is completed before 3 days of time. If not completed then it should go to the 2nd level of approval from the timer.

What should the next activity in the workflow?

Please assist.

Thanks,

Priya.

[Ankur Bawiskar]

Hi,

why to cancel the timer? let it run no issues.

if the workflow reaches end before timer timer would get cancelled

in the above script you have kept line 6, 8, 9 outside the function

add that inside and test

Regards
Ankur

[Joshuu]

Hi Ankur,

Because It is running twice as shown below.

And the CMDB application is also getting created twice because of this as below.

That is why I need to cancel that timer or else I need to write some script to include timer in approval-user condition itself.

[Ankur Bawiskar]

Hi,

where is the logic to create cmdb record

the timer activity should not cause an issue for that

Regards
Ankur

[Joshuu]

Hi Ankur,

This is the next part of the workflow. continuation..

And for the second level of approval also we have a timer of 10 days. after that we have cancel action. That is why it is working fine as there is no dependency with the second timer. once the 2nd level of approval is done it is automatically getting cancelled. But this 1st level is not like that. It is still running behind. 

[asifnoor]

Hello Priya,

Refer to this link. This might help you.

https://community.servicenow.com/community?id=community_question&sys_id=9160eed3db70af841cd8a345ca96...

Mark the comment as a correct answer and also helpful if this helps to solve the problem.