How to change a view to a particular user???

naveenmyana · ‎09-18-2017

Hi All,

I have an issue here, where the user was only seeing "approver view" while creating a new change request, I need to change this back to ess view so that he can able to see all the fields in change form.

I have tried to give same roles as his colleague who was able to see ess view of change form, But it didn't work. Please guide me on where I can i do this one..

naveenmyana · ‎09-18-2017

Hi Tomasi,

I just find out something, I have changed this view from list level and looks like it's working for him. Thank you so much for your help and thanks everyone for your quick response. I have just found some other ways as you guys mentioned here to resolve this one when the issue comes again..

This is where I have changed the view...

View solution in original post

danielcuadros · ‎09-18-2017

You can add a record in the table "sys_user_preference" (User preferences), and there add a view for a specific user.

You can create a record, called tablename.view, then the field user fill with the member you want to apply to, and in the field Value, you need to put the name of the view.

Regards,

Daniel.

shawnmcpherson · ‎09-18-2017

If you impersonate the user and select the view you would like them to see from within the form, it should carry over into the list view. Have you already tried this?

naveenmyana · ‎09-18-2017

Hi Shawn,

Actualy I didn't understood this corrrectly , But I have changed the view from the list view of change tickets, is it something you are referring to.