How to change the order of search results in portal?

[Rajesh Mushke]

Hi All,

How to change the order of search results in portal?

PFB, now i want to change order of catalog results and KB article results. Catalog should be first and then KB articles.

Thanks,

Rajashekhar Mushke

[Allen Andreas]

The information I posted above, seemed to work perhaps before New York...now this works for sure...

So I was able to change it by going this.

For example...my search started like this when searching "Laptop":

So I want to change it to where catalog items show first, instead of knowledge articles...

Go to Service Portal > Search Sources, click "Knowledge Bases" search source, go to the "Data Fetch Script" section and do this change around line 66:

//article.score = result.meta.score;
article.score = -1000;

Now we try the search again:

Please mark reply as Helpful/Correct.

Please also mark any other reply as Helpful, if it was.

Thanks!

[Allen Andreas]

Hi Rajashekhar,

Let me know if you have any questions, but my reply should solve your question.

Please mark reply as Helpful/Correct and any other reply as Helpful, if so.

Thanks!

[Allen Andreas]

Hi,

It's been a bit since my reply was posted. I just wanted to check-in and see how things are going.

If my reply helped guide you correctly, please mark it as Helpful & Correct.

Thanks!

[Allen Andreas]

Hi @Rajashekhar Mushke 

It's been a bit over a year since my reply was posted. I just wanted to check-in and see how things are going.

If my reply helped guide you correctly, please mark it as Helpful & Correct.

Thanks!

[mcconnellsj]

Excellent, we have a custom search source (Cisco's website) and adding a line for the score = -1000 pushed it to the bottom of the list.

We wanted catalog items to be at the top, but maintain the original query score, so changed this line:

item.score = parseInt(sc.ir_query_score.getDisplayValue())+1000;

The "+1000" pushes the catalog items above the others.