How to configure dependent values

Community Alums · ‎05-16-2017

Hi All,

In Incident form we have configured 3 fields Names are shown in screenshot

and we have created one table as below

here we want like based on Business technology Service , Service Area dropdown should populate,

Based on Service Area, Name field dropdown should populate.

Here we mainly want make use of table , Bcz in future if some values added means that can be updated in this table.

Could some one suggest on this.

Regards,

Roopa

Venkateswarlu K · ‎05-31-2017

Hi Roopa

can u pls create a two table one is on Corporate It and another one is Non-AMD Entity as per ur inputs from above posts then create two tables and create a three fields on the form where ever u want 1.Preliminary caused by business support 2.Incident Caused By Service Area(ref type from first table ) and 3.Incident Caused By Service Area(ref type from second table) both are same names but change the values of this fields

then write UI Policy or client scripts like this can u pls adjust the code as per ur field values but ITIL best practice is ui policy

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

if (isLoading || newValue === '') {

return;

}

var a =g_form.getValue('u_technology_support');//place ur field name here i.e choice type with options

if ( a== 1) {

g_form.setDisplay('incident_caused_by_service_area', false); //place ur fields value here

}

else

g_form.setDisplay('u_service_area', false);//place ur fields value here

}

I hope this will helpful to u

View solution in original post

Sampath8 · ‎05-17-2017

Please see the below screenshot.

I think string type should work, it worked for me.

Regards,

Sampath.

Community Alums · ‎05-18-2017

Hi Sampath,

Yes , even we are getting this, but the thing again we need to create Choice list, Which we dont want, We want to make use of table.

Regards,

Roopa

Chuck Tomasi · ‎05-18-2017

You can make reference fields dependent as well. That's how assignment group and assign to work on the task table. If you look at the dictionary entry for those fields, you should get the idea.

Community Alums · ‎05-22-2017

Hi Chuck,

Thanks u..

I tried in same way but Area field taking all the values.

Table we created

When we select corporate IT, It should give only Infra and Corp Platforms, but its taking all 4 values.

Regards,

Roopa

Chuck Tomasi · ‎05-22-2017

Have you show the dictionary entry for the Service Area field (to show how it is depdendent on the Business Technology Support)

By the way, you appear to have two entries with Corporate IT/Infrastructure in that list (the first and fourth entries.)