How to create a change request reminder

jmbrake · ‎05-21-2014

Our team would like to be reminded of an upcoming change that is assigned to them and they would like to see it 30 minutes prior to that date and time. How do you perform this? Are there examples out there? I am very new to ServiceNow, so please provide as much detail as possible. I thank you in advance.

d_cammack · ‎05-27-2014

Hi Joan,

Your business rule looks to be set to populate the Reminder date field, but only if the start date is filled in with a value. I would change the business rule to the planned end date value (current.end_date), and then enter a date value in this field to test your business rule. If it works, then the business rule should enter the reminder value to be 30 minutes (-1800) from the planned end date.

Thanks,
David

View solution in original post

solutioningnow · ‎05-21-2014

Hi Joan,

Please visit this Wiki article and see if this helps:
Creating a Simple Reminder Email - ServiceNow Wiki

Regards,

Solutioner

Enhance Knowledge NOW@ www.solutioningnow.com

http://www.solutioningnow.com/

jmbrake · ‎05-21-2014

This applied to the incident table? Do the same steps apply to the Change table?

solutioningnow · ‎05-21-2014

Hi Joan,

Wiki shows reminder emails running on incident table. Same steps can be followed on change as well by creating reminder field on change and writing notification and BR on the change table.

Please mark answer as correct, if it was really helpful 🙂

Regards,

Solutioner

Enhance Knowledge NOW@ www.solutioningnow.com

http://www.solutioningnow.com/

PeterWiles · ‎05-21-2014

You can also use a workflow.

Create one on the change table and add in the activity "Timer" then select the timer based on "A date/time or duration timer" then set the weight for "Some time before".

Pete