How to create a change request reminder

[jmbrake]

Our team would like to be reminded of an upcoming change that is assigned to them and they would like to see it 30 minutes prior to that date and time.   How do you perform this?   Are there examples out there?   I am very new to ServiceNow, so please provide as much detail as possible.   I thank you in advance.

[jmbrake]

I get the error below. The Planned Start Date was actually Start_Date in the definition, which is why I have it stated this way below.

002.png@01CF75CD.E34FFF90

Exception (ReferenceError: "Condition" is not defined. (; line 26)) occured while evaluating'Condition - current.start_date.changes() && current.start_date != ''' in business rule 'Change Request Reminder' on change_request:CHG0035841; skipping business rule

I get the error below

Here is everything I have done, hopefully I followed your instruction. One Note is that I did not put any entry into the Reminder fields

1. Created field reminder in Change Table

001.png@01CF75CD.6F81D980

2. Created this business rule on change table

003.png@01CF75CD.E34FFF90

3. Created Event Registry

004.png@01CF75CD.E34FFF90

4. Created Business System rule

005.png@01CF75CD.E34FFF90

[solutioningnow]

Hi Joan,

Can you please place a screenshot of the business rule which is throwing the error.
Meanwhile, try to replace the condition with following.

current.start_date.changes()

Let me know the results.

Regards,

Solutioner

Enhance Knowledge NOW@ www.solutioningnow.com

http://www.solutioningnow.com/

[jmbrake]

Can you see the screen shots below. I think I figured it out and it is stupid user error. In the Business Rule, I copied you information exactly and should have removed the Condition — and only put the current.start_date.changes() && current.start_date!="

001.png@01CF75D1.97699F10

I get the error below. The Planned Start Date was actually Start_Date in the definition, which is why I have it stated this way below.

002.png@01CF75D1.97699F10

Exception (ReferenceError: "Condition" is not defined. (; line 26)) occured while evaluating'Condition - current.start_date.changes() && current.start_date != ''' in business rule 'Change Request Reminder' on change_request:CHG0035841; skipping business rule

I get the error below

Here is everything I have done, hopefully I followed your instruction. One Note is that I did not put any entry into the Reminder fields

1. Created field reminder in Change Table

003.png@01CF75D1.97699F10

2. Created this business rule on change table

001.png@01CF75D1.97699F10

3. Created Event Registry

004.png@01CF75D1.97699F10

4. Created Business System rule

005.png@01CF75D1.97699F10

[solutioningnow]

Ok.

Please let me know if this solution is working properly.

And Please mark the answer as correct, if it was really helpful to you.

Regards,

Solutioner

Enhance Knowledge NOW@ www.solutioningnow.com

http://www.solutioningnow.com/

[jmbrake]

I still have not gotten it to work. Does the Change have to be approved by the CAB or be in the state of Implementation before the reminder will come thru?