How to create a change request reminder

jmbrake · ‎05-21-2014

Our team would like to be reminded of an upcoming change that is assigned to them and they would like to see it 30 minutes prior to that date and time. How do you perform this? Are there examples out there? I am very new to ServiceNow, so please provide as much detail as possible. I thank you in advance.

d_cammack · ‎05-27-2014

Hi Joan,

Your business rule looks to be set to populate the Reminder date field, but only if the start date is filled in with a value. I would change the business rule to the planned end date value (current.end_date), and then enter a date value in this field to test your business rule. If it works, then the business rule should enter the reminder value to be 30 minutes (-1800) from the planned end date.

Thanks,
David

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jmbrake · ‎05-29-2014

You completely rock! It worked.

As for your additional statement does it go in the script area below or in the Condition area: "&& !current.u_reminder.nil()"

001.png@01CF7B20.D7F102E0

d_cammack · ‎05-29-2014

Hi Joan,

In the condition area... so that it would say:

current.u_reminder.changes() && !current.u_reminder.nil()

d_cammack · ‎05-22-2014

Hello Joan,

Just to confirm, do you have your registered event named "Change Reminder" and not "change.reminder" as is called in the eventQueueScheduled function?

Best regards,
David

jmbrake · ‎05-23-2014

See screen shot below — is this what it should be?

001.png@01CF766A.52492510

002.png@01CF766A.52492510

solutioningnow · ‎05-23-2014

Hi Joan,

Please change the event name to 'change.reminder' in the registry.

And in the business rule, please check the 'Update' box under 'insert' box.

Regards,

Solutioner

Enhance Knowledge NOW@ www.solutioningnow.com

http://www.solutioningnow.com/