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05-21-2014 01:27 PM
Our team would like to be reminded of an upcoming change that is assigned to them and they would like to see it 30 minutes prior to that date and time. How do you perform this? Are there examples out there? I am very new to ServiceNow, so please provide as much detail as possible. I thank you in advance.
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05-27-2014 06:57 AM
Hi Joan,
Your business rule looks to be set to populate the Reminder date field, but only if the start date is filled in with a value. I would change the business rule to the planned end date value (current.end_date), and then enter a date value in this field to test your business rule. If it works, then the business rule should enter the reminder value to be 30 minutes (-1800) from the planned end date.
Thanks,
David
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05-24-2014 06:46 AM
Hi Joan Brake ,
I can recommend you to write one workflow to implement this your requirement where you can use timer activity to wait (according to your requirement) and after wait activity overs you can use notification activity to send reminder to intended users .
Thanks and regards
Rohit Khaire
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05-24-2014 12:04 PM
Been reading the responses and I would look at the workflow.
Each our of change tasks has its own workflow so it always waits for its start time before it changes to ready. you could amend that to send a reminder 30 mins before (you would need to code incase the change was approved POST the planned start date time).
For us,. we also send out calendar events to the assignees. when the task is Pending the calendar is sent as TENTATIVE
when the task is moved to Scheduled / Ready the calendar entry is sent as CONFIRMED
The users then get a prompt from their machine too.
Cheers
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05-27-2014 12:44 PM
Can you send me examples of what you have coded including a workflow screen shot, please?
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05-27-2014 07:15 AM
when we create a change task, the planned start date is taken from the parent change.
There are some check in place so that
- task start date cannot be before change start date
- task start date cannot be after change end end
- task end date cannot be before task start date
- neither date can be empty
guarantees the planned start date time is set and is the field that the change task workflow uses to determine when to switch from scheduled to ready
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05-27-2014 07:37 AM
Makes sense. What I am doing is opening up a Change that already exists that is not complete. I then change the Start Date to be more than 30 minutes out, then I am adjusting the End Date to be several days out. Screen shot below. It does not, however, send the reminder out. Note that the reminder box at the bottom of the screen shot is empty.
