How to create a popup on incident form for a service field

[srilakshmi9]

Hello,

we have one record producer named as "Report an Issue" , Upon selection of "category" in "report an issue" record producer pop up is coming to display that you are raising issue for "name of the service" service and have a user clickable option "Ok".

Could you please help me on this

[Ankur Bawiskar]

Hi,

Your script is onChange but you haven't selected any variable on which this onChange would run

Please select the variable name and then test

Regards
Ankur

[srilakshmi9]

Hi 

I have given like this, is this okay. if it is okay it is not showing confirmation message on incident form

[srilakshmi9]

is there any change in script?

[Ankur Bawiskar]

Hi,

Script looks fine.

Did you select some value and change category variable?

In first place are you able to see the variable you submitted from record producer on incident form?

please share the incident form screenshot

Regards
Ankur

[srilakshmi9]

yes