How to create catalog item via inbound email When I receive the notification, we have to submit req

[mania]

Hi,

How to create  catalog item via inbound email When I receive the notification, we have to submit a ticket with this cat item. 

How to do it, can anyone help on this. It will be helpful.

Thanks in Advance!

[siva krishna M2]

Hello @mania ,

Please check the email logs whether you have received the email logs or not.

In the flow properties, set Run as "System"

[Dr Atul G- LNG]

Please share snapshot of flow.

[Amit Verma]

Hi @mania 

Did your flow got triggered if your trigger conditions are correct ? Also, is your flow activated ?

Thanks & Regards

Amit Verma

[mania]

@Amit Verma 

I have tried in different way like I have created one inbound email action but I received mail to instance but not created new sc_request record.

Can you help on this. It will be helpful.

Thanks!

Mania

[Amit Verma]

@mania 

I can see that you have an error in your script. Can you replace 

var cart = new Cart(carId);

to 

var cart = new Cart(cartId);

 and try again. Moreover, using a flow will be more efficient way to handle this. If you could share some screenshots of your flow, we could help your further.

Thanks & Regards

Amit Verma