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‎06-17-2020 09:15 PM
Dear expert,
I'm a beginner for ServiceNow,regarding the Custom interactive filters,could you please give some advice?Thanks in advance.
Requirement:
Use custom interactive filter to retrieve the component and it's sub-component
and display the result on Dashboard.
Currently,in the dashboard,there is already a component reference filter cannot meet the above requirement(this filter can only retreive the input component itself).
Sample data structure:
The componet and sub-component stored in the same table,the table strutcture like below:
Record 1:
<sys_id>624e8e221bc233401ead7403dd4bcb43</sys_id>
<u_component>AC</u_component>
<u_parent/>
Record 2:
<sys_id>a24e8e221bc233401ead7403dd4bcb46</sys_id>
<u_component>ACCO</u_component>
<u_parent display_value=""AC"">624e8e221bc233401ead7403dd4bcb43</u_parent>
If input the component with name "AC",the above 2 recoreds(component AC and it's sub-component ACCO) should be retrieved.
Following the below instructions,UI macro(system UI>>UI macro) and Dynamic content(Content Management >> Dynamic) was created,it still does not work correctly.
1)https://developer.servicenow.com/connect.do#!/event/creatorcon18/CCW1161
2)https://docs.servicenow.com/bundle/orlando-performance-analytics-and-reporting/page/use/dashboards/concept/c_CustomPublishers.html
Question:
For this issue,where should I start from?
Can you give me some advice?
How to find the component and it's component in the Dynamic content?
Solved! Go to Solution.
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‎06-17-2020 09:50 PM
Hey Alvin,
You can refer below video links for interactive filters
https://www.youtube.com/watch?v=rgxuR1nlOJU
https://www.youtube.com/watch?v=f5zjTbJ60BY
Or refer this links ,
kindly mark Correct and Helpful if applicable.
Regards,
Indrajit.
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‎06-17-2020 09:51 PM
Hey Alvin,
In addition to above post also refer:
https://www.youtube.com/watch?v=I2eDVi9CAWI
Hope it helps!!!
Regards,
Namrata.
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‎06-17-2020 10:33 PM
Hey Alvin,
Go through the links it might help you:
https://www.youtube.com/watch?v=BJm04grvvf8
Mark correct and helpful if you find response Worthy!!
Best Regards,
Namrata.
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‎06-18-2020 08:36 PM
Thanks for your kindly support.
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‎06-18-2020 06:54 AM
What you are describing seems to be a Cascading Filter. Why doesn't that OOTB option meet your needs?
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‎06-18-2020 06:22 PM
Thanks for your kindly support.