data upload state set to ignore
Hi Team , Can someone please help me why state showing as ignore ??just need clarification ...Many thanks
Forum Posts
Resolved! Duplicate records are inserting even coalesce field is true
Hi All, We have a transform map that create records in computer table. for name field we have coalesce is true but we could see the duplicate records, could anyone please help on this how to avoid duplicate insertions. Thanks in advance!
Save UI Action on Catalog Task table - Ignore Mandatory
So I created a new "Save" UI Action that will allow people to save a catalog task without populating mandatory fields. This works great, but the one issue I can't figure out is if they accidentally click "Close Task" or "Update", then they are alert...
How can I add Dynamic Approvers through Flow designer.
I have a table where i have access and its approvers......now the SC task is created with the Access in the short description I need to add the Approvers in SC Task's Dynamically... CAn i achieve this using Flow Designer....
Should you have SLAs on Problems and Change Requests?
Should you have SLAs/OLAs on Problems and Change Requests?
How to Add latest attachment file to sys_email record from sys_attachment table
Hi All, Actually, My task is to add latest created attachment file from "sys_attachment" table to "sys_email" record which we are creating automatically using Email Notification.To attach latest attachment file are using 'after Business rule' to achi...
How to make UX Lists visible based on certain conditions
I have the 'Default - SOW' List in my sys_ux_list_menu_config table. Inside this list, I have the UX List Category called 'IVR'. Inside 'IVR", I have two UX Lists: 'IVR Agent' and 'IVR Moked'. How can I make these two UX Lists visible only for user w...
Resolved! "Activity Stream for Requested Item" is showing "No readable comment field"
When impersonating a user who is getting an approval request, I'm seeing an error "No readable comment field" under the "Activity Stream for Requested Item" What permissions need to be given for my user to see this?
Issue with Roles and the Kb_knowledge table
Hi Everyone, I am having an issue with what I believe to be a role issue surrounding the kb_knowledge table. I have a script querying this table but the script only works for knowledge.managers. I have tried digging through a few things, but I cannot...
change help text dynamically based on a value
HI All, Is there any way /script that I can change the help text of a catalog item field based on the selection made on a select box?
edit the published catalog item in catalog builder
Hi guys,Is it possible to edit a published catalog item in catalog builder even if you are not the author of it?
Resolved! How to edit the PDF attachmet with record details, while calling in the mail script.
Hi ServiceNow Community,I'm stuck on a requirement and need your help to achieve that. I need to send an attachment using the email notification in ServiceNow,while adding the attachment to the email body i.e.(Message HTML box) I need to auto-populat...
Use Identification and Reconciliation API and Web Services Inbound
Hey guys,I found this interesting article about IRE https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0750386 that explain to manage CI is recommended to use IRE CMDB API.But, I got confused because in other post about best prac...
Resolved! create a fix script to add evt_mgmt_operator role to itil , getting errors
addRoletoRole(); function addRoletoRole(){ // Find the ITIL role var itilRole = new GlideRecord('sys_user_role'); itilRole.addQuery('name', 'ITIL'); itilRole.query(); if (itilRole.next()) { // Check if the evt_mgmt_ope...
How do i trigger a standard change template in a workflow run script
Hi, I have Standard Change Template i would like to trigger in a run script on a workflow. I tried this first " var rec1 = new GlideRecord("incident"); rec1.initialize(); rec1.applyTemplate("my_incident_template");"a solution from the playbook. Bu...