group member inactive
Group manager should be notified when any group member becomes inactive
Forum Posts
Send Notification on Following Condition
Hello Everyone, While working on Email Notification I was stuck at following requirement i.e:-1. When the RTIM Submitted2. If the RITM is not approved after Five days.3. If the RITM is not approved after Ten days.4. The RTIM Cancelled if it is not ap...
JS file missing for "Move attachments" UI action for HR cases in Employee Document Management
Hi everyone, we have recently migrated the Employee Document Management application customisations from one instance to another. And it has come to our notice that the "Move attachment" UI action present on the HR case records is not working properly...
SLA Breached
Hi All,What conditions needs to check, if SLA is breached for Catalog tasks. Could anyone please help.
How can I hide Add Filter & Run Filter UI action from child incident related list
Hello,I want to hide the UI actions Add Filter & Run Filter from child incident related list.
Resolved! User with custom scoped application itil role is not showing on assigned to
I made a scoped custom application that inherits from the incident table. This application has a role called " x_g_sns.itil". This role is associated with the read, write, and create access controls of the custom table that inherits from the incident...
Digital Portfolio Management
Hi All,Need some guidance regarding DPM (Digital Portfolio Management).As it is appearing as a free plugin (sn_dpm). How useful it will be without SPM license in place?Can we add & setup "Business Process" & relations?We do have CSDM setup with all r...
Update sets on ui actions
I have two instances with same ui action, but code and conditions are different in both instances, now I want to change name of ui action only . So I need to use update set to from one to another . How to change only name through update set and nothi...
Need a fix script to close some corrupt HR cases
Hello, I have a list of about 10 HR cases that are corrupt (give record not found error when trying to open). We think this was due to a poorly created inbound action which has since been addressed. However, now I would like to close the cases using ...
How to insert only one record in target table using transform map
Hi EveryoneI have a simple requirement i have a excel sheet(Attached) 38 rows. When i am importing the data through transform map i want only one record to be inserted whose total is maximum. Please help
Also request for on the Requested For variable type
Good afternoon, I was wondering if anyone else is currently using the "Also Request For" field which is used with the "Requested For" variable type? I want to be able to capture the users selected in the "Also Request For" so I can do some validation...
An optional field turns to a Mandatory field
Hello everyone, I have a configuration issue that I need assistance with as I am not too familiar with where I should navigate to troubleshoot this issue. I am working off an existing catalog item and figuring out what is causing a field that’s orig...
How i get Fingerprint in a Certificate?
Hello, i am work in a API to get Certificates and creates then in Servicenow, all fields i get in the return of API but i dont have the Fingerprint or the Fingerprint algorithm, i dont have experiencie with this and now i am confuse, how i get the fi...
Can't change MID Server script
I am an admin. I used to be able to open a MID Server Script file, make code changes and then save off the changes. We are currently on Vancouver. When I open up a MID Server Script, I am able to make changes. When I click on either Update or Sav...
Create confirmation popup on incident table once ok is clicked, it should call gs.eventqueue
Hi Everyone,My use case is"I want to create a confirm popup box and once ok is clicked, it should call gs.eventqueue"Please do let me know the best solution which includes GLideAjax from client script call scriptinclude and then in script include fun...
