Does someone knows how to make some fields read only in the "Editable Items" when clicking the Edit button in the Agent Workspace? Here is more context, the record is in Closed state, however if the user checks one record and clicks "Edit" button, th...
Hi, How to replicate a dashboard / rename and have the new dashboard saved
Hello Team,I am working on a bug/fix to enable the Remove option for the attachments added on email client, admins has permission are able to see the "Remove" button but few users are not able to see the "Remove" button, I have reviewed all the scrip...
Hi All, We are generating a Word document with the data from the form in one of our custom applications. The checkboxes in some MS Word versions are not displayed in the generated document. I'm using the simple HTML checkbox code to populate the chec...
Hi All, Please validate my script, I am using the catalog client script 'onSubmit' to abort the submission on the service portal. If the reference variable "Resource group" manager is empty. The Resource Group is a referring group table(sys_user_grou...
Is it possible to programmatically trigger or execute a scheduled script using another script in Servicenow
Hi all, Is there any other way to cancel form submission other than setAbortAction? This method leaves us with the 'invalid update' message which ideally I would like to eliminate, but other than a different form of cancellation, I can see no way. ...
Hello Everyone,We have a location routing table where we have records based on the locations mapped to the assignment groupsBased on that I have written scripts in flow designer to add the assignment group based on the users location. But it is not w...
Hi Developers, I want to hide the button 'Add other Entities' based on condition from the related list. Can someone help me on this please.Show the below button 'Add other Entities' based on this condition==> If Engagement type is 'Internal Audit', s...
I have a UI page Which I need to call using UI Action button to download as PDF, but by using jspdf library.So I am confused in how to import Jspdf in my PDI.
Hi All,I am required to cancel some redundant flows in waiting stage in flow designer using a script but when i run the script in background I can see some records being deleted namely -sys_json_chunk andsys_flow_rw_actionJust wanted to confirm wheth...
Hi, For hr cases, we have ola defined for 2 Business days for each assignment group. What is the best practice when a case is reopened? Should a new ola for 2 business days for that assignment group be created, or should it resume from where it was p...
Hi All,We have the below script include as follows var CheckDevProdCIenv_WF = Class.create(); CheckDevProdCIenv_WF.prototype = Object.extendsObject(AbstractAjaxProcessor, { getCI: function(getAppname) { ////var getAppname = this.getParameter('sy...
Hello smart people,Two questions about the magical "Verify ServiceNow Certification" page, which may be found here:https://partnerportal.service-now.com/partnerhome?id=verify_certificate And which looks like this: Question 1) My certifications seem...
I'm trying to copy cause notes and fix notes to close notes on the problem record when the state changes to resolve. cause notes and fix notes both are HTML-type fields, and close notes is a String-type field. if you add any special characters in ei...
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