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Forum Posts

How to transfer attachment from custom table to Service Request

Hi,Please help!! I am facing some challenges while attempting to create a service request from a custom table. 1. I have created a business rule to submit the SR from a custom table - "stock_request," but I am unsure how to transfer the attachment of...

mp_10 by Tera Contributor
  • 1497 Views
  • 4 replies
  • 0 helpfuls

Star rating survey

Hi,We have a requirement to have star rating for a question in survey. I have created a template for the same, but unable to select multiple. Could you please help. 

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Leelamadhuri by Tera Contributor
  • 1204 Views
  • 1 replies
  • 0 helpfuls

Resolved! Populate RITM to the worknotes

Hi All, My requirement is like 1. If I open a change form and click on the order button [which I created by UI action] 2. Then it should redirect to the service portal to a particular item [This is done] 3. After the catalog item is requested then th...

Rushikesh5 by Giga Guru
  • 6657 Views
  • 21 replies
  • 2 helpfuls

Flow Designer - Error Sending Email

Quick question, we're developing some flow designer flows which email the Requested User near the end of the flow. When testing we ran into a Email validation failed: Email has no recipients error, which is odd because we're specifying the TO recipie...

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Ararana by Kilo Guru
  • 4065 Views
  • 6 replies
  • 1 helpfuls

e-signature using external IdP required for approvals

I'm trying to configure an e-signature using an external IdP when approving a change request.  This is for CFR Part-11 compliance. I've successfully configure the new identity provider in ServiceNow to authenticate with Okta.  But I can't figure out ...

Ve Bui by Tera Contributor
  • 1910 Views
  • 3 replies
  • 0 helpfuls

ServiceNow Integration with FedEx

Hi,We are trying to implement Advance Shipping  Notice (ASN) in our company. This will help our Facilities team to track the shipments of the Purchase orders based on the Tracking numbers sent by our Vendors via FedEx If anyone implemented or in proc...

Manoj82 by Kilo Expert
  • 9729 Views
  • 7 replies
  • 1 helpfuls

Extending OAuthUtil API Script to include new parameters

Hi, I have extended the ootb 'OAuthUtil' script include as I need to pass in a few additional parameters to get an OAuth token, however, I do not think the parameters are ever being set or the script include is being accessed? I am using the ui actio...

benm3 by Mega Guru
  • 1696 Views
  • 1 replies
  • 0 helpfuls

How to add a popup message on a list view

Hi everybody! I would show a popup with an alert message if a user is tring to make an action from a list view with the box of 'actions on selected row'. So after it shows this pop up the user can't continue those action. For ex:The user selects 3 re...

MS Teams Integration - Interactions

Whenever a user starts a MS Teams chat from ServiceNow via the ui actions (start teams chat), it also generates an interaction record.  Does anyone know how or if it is possible to prevent the creation of these interactions?