We have a user that's moving to a new department. She's part of some of the approval processes in our workflows. Is there a way I can "scan" our instance to view which flows she belongs to and make adjustments as needed?
Here's a catalog client script that I'm having issues with that's located in a catalog item that suddenly stopped working. I can't figure out what changed. both dev and prod instances are on Vancouver. Please let me know if anyone has any ideas or i...
I'm trying to find the built-in script for the Delete option on Image fields. When an image is Deleted, the image gets wiped, but the value within the field remains as a SysID. I'm attempting to update the Delete script to set the value to "". Thank ...
Hi all, I have a unique situation where I'm attempting to translate our Service Portal UI for a non-OOB language, so I have to set up all translations myself. I have been successful for the most part, however there are a few pieces of the portal that...
I am looking the ways to make project module visible for all the users in filter navigation. Can anyone suggest me how we can do that. Currently the project table and project module in filter navigation are visible only for certain users.
This feels like it should be very straightforward, but I cannot for the life of me find any documentation specifically regarding the banner image in SOW, nor can I figure out how to adjust it in SOW. In both UI16 & Polaris, the correct image is shown...
We are trying to override a function(_addInvolvedPeople) from er_ProducerBase var er_ProducerBase = Class.create(); er_ProducerBase.prototype = { initialize: function() { }, /** * Create an ER case from a record producer. Called from a record p...
Hi, I am trying to trigger the transformation process via 'Scheduled Imports' from workflow script after copying the attachment from catalog item to data source. But I am getting "Unable to load headers from the XLSX data source ( scheduled import jo...
Add 30 days to start time(date time field) and set stop time(date time field) on catalog form with user having different data format in profile other than system(MM-dd-yyyy). catalog client script:var ajax = new GlideAjax(script_include');ajax.addPar...
I created a choice list on a variable on a record producer and now I want to reuse that choice list on another variable. How can I do that?I tried to do 'Lookup select box' and point to the question_choice table. This gives the correct list, but the ...
Hi Community, I am facing an issue and unable to debug the scenario, I am trying to create a Event > Alert > incident. But when the alert is created I couldn't get the alert executions in the 1st shot every time. Some times i need to close the alert...
Hello,I have a component (button) on a page that when clicked should set the current date in the date field.I have tried using a set field event handler to set the field and also tried using a client script:
Hi,How do I submit a request for a catalog item via REST? Here's why I tried:$> curl -v -u 'snowid:snowpass' --header "Content-Type: application/json" --request POST --data-binary @Internal-SSL-Certificate-Request.json https://company.service-now.co...
I want to change the request method on my SCI from order to request but no matter how many times i change it and update it, it won't change and it will still be order now. I have even tried editing it in the Catalog Builder and resubmitting but that ...
Hello All, I am wondering if there is a way to hide worflow catalog variables from variable editor that appears under RITM ( Table - sc_req_item) and respective task record ( Table - sc_task). These variables are not accessible under cat...
