How to Create filter in list view for 'unassigned cases' in supplier manager workspace.

[mania]

Hi,

How to Create filter in list view for 'unassigned cases' in supplier manager workspace. I need 'unassigned cases' under 'open cases' and also once i click 'unassigned cases' it will reflect to that particular tickets.

Thanks in Advance!

[Clara Lemos · Accepted solution]

Hi @mania ,

Type sys_ux_list.list on your Application navigator and click 'enter'. 

That will take you to the UX List table, click on "new"

You'll want to configure something like this 

 In the Configuration field instead of 'CSM/FSM workspace' select your workspace

If that helps please mark my answer as correct / helpful!
And if further help is needed please let me know

Cheers

[mania]

@Clara Lemos 

Its working as expected but when i impersonate few users not getting this in list view for 'unassigned cases' in supplier manager workspace.

Can you please suggest me why this happening it could be helpful.

Thanks!

Mania

[Clara Lemos]

Hi @mania ,

Navigate to the List Applicabilities table (sys_ux_applicability_m2m_list.list), if you search for your list " 'unassigned cases" you'll probably not find a record associated with that role, so just create one by clicking on new

For list , select yours : "unassigned Cases" 

And for applicability the role that is not having the access to list 

Hope that helps !

Regards,

Clara