How to create user criteria based on Title

jituksingh · ‎09-23-2020

Hi,

I need to create user criteria based on Title. I used below script and it work fine for one Title however I have to use multiple Title and when I use multiple Title it doesn't work.

var userCheck = new GlideRecord("sys_user");

userCheck.addQuery("sys_id", gs.getUserID());

userCheck.query();

if (userCheck.next()) {

if (userCheck.title.indexOf('Customer Service Supervisor'||'Triage Supervisor')>-1)
answer = true;
else
answer = false;

}

Regards,

Jitendra Singh

Matthew Smith · ‎09-23-2020

Hi Jitendra

Try this which seems to work for me (remember to clear browser session after updating the User Criteria):

checkCondition();

function checkCondition() {

	var titles = ['Customer Service Supervisor','Triage Supervisor'];
	var title = gs.getUser().getRecord().getValue('title');

	for (var i=0; i < titles.length; i++){  

		if (title.toLowerCase() == titles[i].toLowerCase()) {
			return true;
		}
	}

	return false;
}

- Matt

View solution in original post

simonezini · ‎10-14-2025

As of today, above method is not suggested.

You need to use user_id instead of gs.getUser() method, as it can create cache conflicts.

See KB0780775 for reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0780775

Regards,

Simone