How to detect user working on UI or Portal

[Supriya25]

Hi All,

Kindly help me here,
gs.action.getGlideURI().toString().startsWith('api/now/sp'); in ServiceNow ,
will this code like detect Custom Portal ? how it detect custom portal(/abcdef)? when I open record, when I raise request from /abcdef portal.

or which is right way to identify

on Table Record - OnSubmit Client script - UI type : ALL
Isolated Script = True

I want to run set of code when user perform any activity (example : update Category = Hardwarre)  in Portal , other different set of code when he perform same activity (example : update Category = Hardwarre) from UI .

[maheshkhatal]

@Supriya25  You need to look for syslog_transaction table. 

You need to watch on URL signatures like sp or /nav_to.do

Mark my response as helpful if it helped you.

Thanks,

Mahesh.

[Supriya25]

Hi ,
I didn't get you , why do we need syslog_transaction table?

I'm looking for the solution , there want to execute two different blocks of code from single OnSubmit client script.

I found some references already : https://www.servicenow.com/community/servicenow-ai-platform-forum/detect-user-working-in-ui-or-servi...

https://www.servicenow.com/community/developer-forum/how-to-script-if-serviceportal-client-script/m-...

in my case mine is not /sp OOB portal , my portal is Custom Portal /abcdef. 

will this Window===null works for all types of Portals or Only OOB portal /sp.

[debendudas]

Hi @Supriya25 ,

If you need to run different logic in an OnSubmit Client Script depending on whether the user opened the form in the native UI or in a Service Portal (and your instance may have multiple custom portals), the simplest and most maintainable solution is to create two separate Client Scripts:

• Script 1: For native UI ->UI Type: Desktop
• Script 2: For Service Portal -> UI Type: Mobile / Service Portal

✔️ Why this approach?

• No complex detection logic inside the script.
• Each script runs only in its intended context.
• Easier to maintain and extend (especially if you add more portals later).

If this solution helps you then, mark it as accepted solution ‌‌✔️ and give thumbs up 👍! 

[kaushal_snow]

@Supriya25 ,

check this: https://www.servicenow.com/community/servicenow-ai-platform-forum/detect-user-working-in-ui-or-servi...

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.