How to determine which email notifications are most sent

[neildronet]

In an effort to reduce the amount of emails notifications that ServiceNow sends, we are trying to determine which email notifications are most sent. I couldn't find a way in the Outbound Sent folder to group by the specific notification. Any suggestions on how to obtain this information would be app

[Tony Chatfield1 · Accepted solution]

Hi, you can see message details in the email log 'syslog_email'

/syslog_email_list.do?sysparm_query=messageSTARTSWITHNotification&sysparm_view=sent

but there would be some work in parsing to get valid data (perhaps export and tweak in excel or an sql platform).

You could look at creating a metric definition to generate records you can report on, then run a background script against the email log to populate retrospective data from the email_log (As a 1 off script I don't see any issues with this but ideally run outside of core business hours).