How to disable "Report knowledge gap" menu item on HR Agent Workspace Case Page?

[Community Alums]

Hello.  Our users feel overwhelmed by the number of buttons and menu items in ServiceNow.  In the HR Agent Workspace, on the case page, in the "More Actions" menu at the top right, they want to hide one of the menu items labeled "Report knowledge gap".  How can this be done, please?  Details appreciated.  Thank you.

[J Siva]

@Community Alums In the filter navigator type "sys_ux_form_action_layout_item.LIST" & press enter.

Then search"Report Knowledge Gap" record.

[Community Alums]

@J Siva Oh, I understand that.  What I was trying to ask was "If I did not know of the existence of that table, how would I find that table from the menu item?"  How do I go from the menu item to where it is configured in ServiceNow? 

[J Siva]

@Community Alums Ah ok. Unfortunately it's not present in the filter navigator. 

[Syvo]

Hi, you'll probably come across that table while messing around in the UI Builder.

[PaolaO]

Can we only hide the UI Action "Report Knowledge Gap" for some Assignment Groups or workspaces?