How to Display list of Incidents opened by logged in users under Knowledge Article

shaik_irfan
Tera Guru

Hello,

 

I need display list of Incidents opened by logged in user under Knowledge Article.

I have scrit with which i am able to pull the list of incidents but not sure how to insert the script under Article.

 

Below is article in which i need to display the list:

 

find_real_file.png

1 ACCEPTED SOLUTION

Hmm.. that doesn't make it easier. I'm not sure this will be worth the time to do it. 

Two solutions I can come up right now.

 

1. Make a html-link in the article instead that would lead to the list of incidents and make the user click on it to see them.

2. Go all in and edit the ui page for this which is written in jelly.

 

I would go for nr 1. Since we are looking at both A LOT of hours to do nr. 2 and looking a bit further down the road, nr.2 wouldn't work in e.g. Agent Workspace etc. And give that Next requirements you will get here is to get it to work in the Service Portal as well.

//Göran
Feel free to connect with me:
 

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5 REPLIES 5

Please just hit a correct so it will not be in my "unsolved" queue anymore, thanks 🙂

 

//Göran
Feel free to connect with me: