Forum Posts
Resolved! Comparing updated_by and opened_by fields from task table
I have a custom incident table that is extending the task table. I would like implement a logic that:Re-opens incidents from this table that are in state "Solution Proposed" if the person who opened the incident updates it within 14 days after the in...
Resolved! Edit User profile Widget
Hello everyone! Hope I find you well guys! I need some help. We have a requirement to make every field in this widget read-only except for mobile phone (Telemóvel). I've tried a couple diferent solutions I've seen, but none seems to work. I tried cal...
Resolved! Xanadu upgrade-Skipped review record: Unable to resolve conflict/revert to base system
Hi, Some of the objects are skipped during an upgrade to Xanadu. Currently, I'm reviewing the skipped records and unable to upgrade this objects to xanadu due to access issue where by some of the objects are not editable, resolve conflicts or revert ...
Service Portal in 3rd part website through iframe?
Is there any way to set up a service portal through iframe inside 3rd party website?
Service Operation Workspace Redirection
Hi all, Whenever an user from the particular group logins into the ServiceNow, they should redirect to Service Operation Workspace, they should not see the native view of ServiceNow. How can I achieve this ?
Why additional comments and worknotes is not visible
Hello, Why additional comments and work notes is not visible in closed and canceled state for ITIL user in incident form? kindly let me know what's the configuration behind it? Thank you!
Resolved! How to hide the "New" list action button on Global table for specific users?
Hello community!I'm trying to hide the "New"-button, which is on Global table, and no specified View. Should also be added, this is a button that is visible in Configurable Workspace (if this even matters?). I found the button under "List Actions", b...
DPM OOB Notification
Hey community,Is there any OOB Notification definied by servicenow for Digital portfolio management?
Due date notification
Hi Team, we have a variable on catalog item 'Due date' we are mapping this variable to RITM "Due date' field. Now the requirement is we have to trigger the notification to the requestor 15 days prior to that due date can anyone help me in the script ...
Resolved! Canceling the Download Function in Iframe
Hi,I added a PDF document to the articles using iframe, but I need to cancel the download function in iframe. Just need some advice and guidance please. Thanks for reading and thank for any help in advance.
Modify Approver Value
Hey Everyone,We are working on a flow for a table and we've got new requirements from customer that-we have to create a ui action as form link on record should be visible in awaiting approval stage for that table and Awaiting approval state -1. Eit...
Resolved! Script to check knowledge article version
Hi everyone,I have a UI action button that needs to be visible only when State of knowledge article is review and Article version is > 1.0 Please provide me with the condition or script include whatever is the best way.thanks in advance Snowman
Resolved! Fix script taking very long to run, any suggestions to improve run time?
Hi, We have the BT app on our system and the recent update of it has brought 1200+ catalog items, most of which we don't need. So there is a fix script which is written to delete them but it is taking nearly 20 hours to run when it does run. I ran i...
How to use ${URI_REF} inside email script
Hi all, How can I use ${URI_REF} inside email script I am getting below error.
