Hello Experts,I need to customize the "my requests" widget to add there a new filter in addition to the ootb (open and closed requests) filter. the new filter should filter the by the table of the cases (hrc) by the IT cases and the HR cases. in addi...
Hello,We have a multiple-choice variable at the Task level. When the "Yes" option is selected, we want to create a task under the same RITM. We are using a Client Script and Script Include for this, but while it returns "Task created successfully," ...
I did create a user criteria to make knowledge articles just visible to users with a specific location, but when impersonating a user with a different location they can view the article as well. Then I did create a user criteria to check user has a l...
Hello,The blow business rule script currently trigger on RITM table and successfully creates a new task. However, I'm struggling to redirect it to the newly created record. Could someone please review the code and offer suggestions on how to make th...
Hello, I have a requirement to include a "Contact Us" button in a multi row variable set and when the user hit the button it should send an email to the owners. I have tried with Custom, HTML and even Label variable types, but none of them can be par...
By using before query Business RuleI need to hide all the Events(em_event.list), if the Source = ABC.This should be only visible to users with a particular group(ex: TestGroup1) and admin role. I tried various methods, but couldnot able to hide the E...
Hello All, I have department filed which is list type on finance table under finance application. I am trying to update/populate department value with user's department (user is part of multiple departments) from user table (user table has department...
Hi, I have a ServiceNow PDI. We can ping this PDI from a IPv4 machine, and we can use curl command to get incidents with REST API without any problem.But when we use a IPv6 machine, we cannot ping this ServiceNow PDI and we cannot use curl command to...
Does anyone know how the following can be achieved? 1. Time Sheet Due --> Notification needs to be sent on Fridays to remind users to complete and submit the current timesheet by the end of the time sheet period.2. Time Sheet Overdue --> Notification...
Hi TeamI have a requirement. On Service operation workspace change request, requested by and assign to field cannot be same when the Workgroup vendor is AV Technology.What I have:For that I wrote a On-submit client script and Script Include (Client c...
I created a Flow Designer Custom Action with the goal of comparing two glidedatetimes and determining if 50% of the time had been exceed. When I test with the My script keeps returning false no matter what dates input.(function execute(inputs, outpu...
In the table sys_one_extend_capability, the schema has sys_updated_on field but the results are as follows - sys_updated_on is not present in the results.Below is the attached image When I query the sys_updated_on field, it gives the following error ...
Hi Community I want to send an email to the Assignee (assigned_to) 15mins prior to the Due Date (due_date) of a task, if the task's state is 'Scheduled'. Can I achieve this using flow designer or else how can I achieve this ?? Please help.Thanks in a...
I created an Asset through Load Data from a new computer that was not connected to the network.When the SCCM scheduler ran, it created a CI with the same serial number as the Asset.When I consult the alm_asset table, I find two items with the same se...
I'm converting our Orchestration Onboard workflow to a flow, but I'm stuck on a syntax issue - at least I think that's the problem. I'm using the Microsoft Active Directory v2 Spoke "Look up Objects by Filter", but I can't get the Search filter corre...
