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Overwriting auto generated number field - bad idea?

Hi everyone, It's hard to find a good answer to this question, so I'll try the crowd intelligence here.I have the requirement to import external data (excel sheet) to - let's say - the incident table.The source data has its own number column (e.g. AB...

Viktor17 by Tera Contributor
  • 1153 Views
  • 2 replies
  • 1 helpfuls

Resolved! schedule a report per quarter

Hello,I am currently trying to schedule a report.It is something that I have done quite a few times.But today I am struggling to schedule the report at the beginning of every quarter.The report should run at the beginning of every quarter.Any suggest...

solymyr by Kilo Expert
  • 5101 Views
  • 5 replies
  • 6 helpfuls

hiApproval field change

hi trying to find where the approval field is being sEt to requested/ approved/ rejected on a change request form unable to find inspite of Debugs being present.i know its a simple one. but missing somethng hereany leads

Priya123 by Tera Contributor
  • 585 Views
  • 1 replies
  • 0 helpfuls

Resolved! System updated priority 5+ months after closure

I'm attempting to find what if any information from our instance on why System updated the priority of at least two tickets within about 2 hours of each other on the same day, over 5 months after the ticket was closed. System made the update and I ca...

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PLakin1 by Tera Guru
  • 1792 Views
  • 6 replies
  • 2 helpfuls

Resolved! Personal Dev Instance is offline

Hi everyone,Can someone explain to me what reason my personal instance set in offline for  despite waking up it? Tried a few times to wake up it but it is still in offline mode. (below a screenshot) Hence, cannot work on my instance.  I do not want t...

AKA by Tera Contributor
  • 1840 Views
  • 3 replies
  • 3 helpfuls

force comment on change request rejection

I have set up the business rule to force comment on change request rejection but it  does not seem to work: Create a Business Rule:Navigate to System Definition > Business Rules.Click New to create a new Business Rule.Fill out the following fields:Na...

RBlor by Mega Guru
  • 1324 Views
  • 3 replies
  • 2 helpfuls