Hi, I created an email script to populate the email body of a notification. The notification is in the Catalog task [sc_task] table and it will require data from the Requested item [sc_req_item] table for its content. For some reason, dot-walking the...
Hi folks, We have an executive that is asking for access to view incidents assigned to the groups they are responsible for. This user does not have the ITIL role and when I impersonate them, their default view is the SP view. I tried removing the '...
Hi everyone. Can anyone some insights on the key security practices recommended for ServiceNow development? How do you ensure data integrity and compliance?
Hi Everyone,I have created a queue and set a schedule in that queue, but even if a chat is raised outside of that schedule and agent is available, it assigns it to that agent.Is this an expected behaviour?if yes then what can i do so that even if age...
Good morning everyone, I'm currently facing an issue in which I can't manually assign a Vulnerability Solution to a Vulnerable Item in case this one has been imported manually. Given the fact that in the Excel template for manual import we don't have...
My flow designer is skipping approval for a group and showing Skipped due to no valid approvers. The group has members and it is a itil group. Not sure why the approval is skipped. Can anyone help
Hello! I already have existing ServiceNow groups and users. I have an Excel spreadsheet that I need to update by adding members to groups. The challenge is that I want to map the user ID instead of the name to the target user in the group member tabl...
Hello Friends, I created one scripted web services with 2 parameters to create an incident in our demo instance but when we are trying to consume that WSDL in Outbound web services. System is throwing error:Method failed: (/x_58872_needit_CreateIncid...
In ServiceNow, there are live_feed updates like in the image below. But when I update the field which is dot walked field in the reference table there is no live_feed update to be found and I have to refresh the page to make it update.- Normal live_f...
Hello all, I have the following REST API call inside my script include. However, instead of this call, I want to configure a call to the third system through a MID server. At first I created a new MID Server on my instance with all the needed informa...
Hello TeamI'm having difficulty understanding the input/output Custom action concept in Flow Designer. I'm new to flow designer. It sounds easy until you are put into a project to build some custom actions. I tried to follow many other tutorials to b...
I am trying to create a script to get the month and the hour an incident was closed and enter it in different field. However, the hour is returing in a 12h format instead of 24h. Any Ideas on how to solve this? Here is my script:(function executeRule...
Is there any way to align the Fields properly in Service portal Task's. My customer is not okay with the alignment.They need Question in one line and answer text field in Next line.Refer below screenshotPlease anyone help to achieve the solution
Hi Team,Question: Before create a SCTASK Account Expire date and Current date should be matchDescription : In user table we have account expiry date for the userswe have created one field Account Extension - Yes/NoIf yes or No based on selection Task...
In the native view, Download All is visible in manage attachment But in the workspace, there is no option to download all attachment.
