How to display notification created on task sla table on incident activity log?

[sath]

Hi,

We have created incident p1 and p2 sla breach notifications on task sla table which will be fired when incident sla is breached. Is there any way to show those notifications under activity log on incident record?

Only the notifications configured on incident table are visible on the activity log now.

[Brian Lancaster · Accepted solution]

The activity only show activity based on that table. Since the breach notification is on the task_sla table it would not show in the on the incident activity.

Couple options:

• I'm wording if you fired the notification on the incident_sla table it might show up since that is a view.
• I would be to use an event to trigger the notification but have the notification on the incident table. You may have to either pass some info in the parameters or use mail script to lookup the data you might want from the task_sla table. 

[sath]

Thank you.