How to display time duration of each workflow state of knowledge article in list view
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04-26-2024 12:31 AM
How do we get to know the time period of an article in a particular workflow state(like it is in 2hours in draft, 3 hours in review state and 4 hours in publish state like this dynamically) ?
Thank you
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04-26-2024 01:13 AM
Hello,
You will have to create a Metric Definition.
The Metric Definition will be of "Field value duration" type and the field you can select the state.
If my answer has helped you in any way please mark it as correct or helpful.
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04-26-2024 01:30 AM
I tried metric definition but it is not working .