How to do ITOM Application Discovery

Nisha30 · 3 weeks ago

Hello ITOm Experts,

Is Application discovery OOB , (NOT APPLICATION SERVICE i know they are Service mapping ) just Applications running . Are they discovered in horizontal using ITOM patterns or do we need to follow any separate steps ?

Thanks

AJ-TechTrek · 3 weeks ago

Hi @Nisha30 ,

Application will be discovered by OOB using Horizontal discovery on Host device discovery if the pattern is available for that.

example - any application like Jboss, Apache, Tomcat , IIS etc.

I hope you are looking for these , if you have any other things in mind, please explain with the use case and scenerio.

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thank You
AJ - TechTrek with AJ - ITOM Trainer
LinkedIn:- https://www.linkedin.com/in/ajay-kumar-66a91385/
YouTube:- https://www.youtube.com/@learnitomwithaj
Topmate:- https://topmate.io/aj_techtrekwithaj (Connect for 1-1 Session)
ServiceNow Community MVP 2025

View solution in original post

Dr Atul G- LNG · 3 weeks ago

Hi @Nisha30

Any screenshot for : Application discovery OOB

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Nisha30 · 3 weeks ago

HI @Dr Atul G- LNG

not sure what is the ask . I was looking if ITOM does that and any steps to achieve it.

Thanks

Dr Atul G- LNG · 3 weeks ago

Hi @Nisha30

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717161

@AJ-TechTrek any input.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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AJ-TechTrek · 3 weeks ago

Hi @Nisha30 ,

Application will be discovered by OOB using Horizontal discovery on Host device discovery if the pattern is available for that.

example - any application like Jboss, Apache, Tomcat , IIS etc.

I hope you are looking for these , if you have any other things in mind, please explain with the use case and scenerio.

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thank You
AJ - TechTrek with AJ - ITOM Trainer
LinkedIn:- https://www.linkedin.com/in/ajay-kumar-66a91385/
YouTube:- https://www.youtube.com/@learnitomwithaj
Topmate:- https://topmate.io/aj_techtrekwithaj (Connect for 1-1 Session)
ServiceNow Community MVP 2025