How to edit Problem 'opened_at' field

[Mari2]

Hello everyone,

I would like to edit opened field on Problem management. This is OOB field.

I disabled ACL 'problem.opened_at' but the field is still not editable. Is there any way I can edit this field? I would appreciate any comment. Thank you! 

[Mari2]

Hi @Dr Atul G- LNG,

Thank you for your comment. Noted this change has an impact on the process. Appreciate for your advice. Please see my comment above for the reason why I want to make this change.

Just curious, will you please let me know what would be the actual impact if I am able to change this field?

[Dr Atul G- LNG]

Hi @Mari2 

As a process consultant

1- It will not give picture, if you get report in problem open in a month

2- If SLA are there, then it may distibured

3. Prb opened can be earlier then incident create as well

and it can be any back date . may be before you get SN instance. SO too many risk.

What is use case of RPA team

[Mari2]

@Dr Atul G- LNG, 

Thank you so much for your advice. It is very helpful! I will follow your suggestions and let RPA team that I will not be able to accomodate with their request.

[Dr Atul G- LNG]

Hi @Mari2 

Thanks for considering this 🙂 

[AshishKM]

Hi @Mari2 , 

The "opened_at" belongs to task table, and there are ACLs on this field @problem and @task table level. You can check both ACL and update the access role & condition accordingly but it's something coming as OOTB and not recommend to allow edit by itil/or/admin users, this may lead to disturb some system level metric or other related calculation like SLA. So be aware before opening the edit door. 

Refer the concern raised by experts here,  @Anurag Tripathi and @Dr Atul G- LNG 

-Thanks,

AshishKM