Hi Team,
I have a requirement that we need to exclude Business Service (cmdb_ci_service) class from Configuration item reference qaulifer on icident form.
why we need this is we have already "Service" field which reference to Business Service class is available in OOB, and customer is asking, if we already using business service field why we need to see service class ci's in Configuration Item field?
so, we suggested to remove Business service ci's from the filtered list.
and, i thought we can acheive this via reference qualifier change, But i can't able to do it.
can anyone please post the required reference qualifier to acheive this? or is there any other way?
Thanks in advance,
Hari Kishan.
Since configuration item field is present on task table you will need a dictionary override here to exclude service CIs so that it does not affect other tables.
1. Open dictionary of cmdb_ci field.
2. Go to dictionary override of incident table.
3. Add the below condition. I have added the condition to already existing OOB condition.
Please mark the answer correct/helpful accordingly.
Since configuration item field is present on task table you will need a dictionary override here to exclude service CIs so that it does not affect other tables.
1. Open dictionary of cmdb_ci field.
2. Go to dictionary override of incident table.
3. Add the below condition. I have added the condition to already existing OOB condition.
Please mark the answer correct/helpful accordingly.
