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04-28-2020 07:21 AM
Hi Friends,
Issue:
I have created a new user group and added group members. One of the group member is not active now.
So the inactive user is removed through edit option. It will show slush bucket and moved the user to left side and saved.
Now If I try to add the same inactive user to the group. In slush bucket I am able to select the inactive user and add as group member too.
Requirement is, Inactive user should not be displayed dynamically in slush bucket to select as group member. How can we achieve this?. Please help me on this!!!
Regards,
Siva
Solved! Go to Solution.
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04-28-2020 09:05 AM
Hi Siva,
there is a query business rule on sys_user table which only shows active users; this BR won't run for admin. So I assume you must be testing with some non-admin user
when you click the edit button it brings user from user table; this BR should be respected and it should show only active users
Can you check anybody updated the query business rule on sys_user table?
BR Name: user query
Steps:
1) Configure List Control
2) you can set filter as below; Edit Default filter as Active -> true
Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
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04-28-2020 09:05 AM
Hi Siva,
there is a query business rule on sys_user table which only shows active users; this BR won't run for admin. So I assume you must be testing with some non-admin user
when you click the edit button it brings user from user table; this BR should be respected and it should show only active users
Can you check anybody updated the query business rule on sys_user table?
BR Name: user query
Steps:
1) Configure List Control
2) you can set filter as below; Edit Default filter as Active -> true
Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader