how to find all automation in my instance?

[major li]

Hi community,

Merry Christmas!

I am doing a year-end review, trying to demonstrate how much value provided to my organization.

Part of it, I am trying to canvas all automation, however I don't have a clue. 

May I have your thoughts please? Thank you. 

[Ravi Chandra_K]

Hello @major li 

start from workflows/flows....

and both inbound and outbound integration....

The automation could be in business rules and schedule jobs too....

These are the functionalities that automates wherever the manual work required.

(for example automatically removing inactive users from groups/ fulfilling group assignment upon approval etc...)

Coming to integration automatic creation of HR profiles/HR cases or Incidents etc...

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra  

[Amit Verma]

Hi @major li 

Could you please let me know what's your automation approach i.e. you build flows, sub-flows, workflows, Business Rules, Rest Messages etc. Based on the automation method, we can query the respective table with a datetime filter on Created field to get the records for this year.

Thanks and Regards

Amit Verma

[Runjay Patel]

Hi @major li ,

Mostly you can check below to find out automation in your instance.

• Workflows.
• Flows.
• Business Rules.
• Script Includes.
• Integrations
• Inbound actions
• Check events logs which frequently triggered by scripts or flows.
• Check transaction log to find automated processes running in the background

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Runjay Patel - ServiceNow Solution Architect
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[major li]

hi @Runjay Patel,

thank you. Could you please help me how can I check logs and transaction log?