Regarding the list collector variable options in the service catalog not being displayed.

[Koki Sugimori]

Hello,

I am using a list collector type variable for a catalog item.
First, I created some choices that I want to display in the [question_choice] table in advance, then set the [question_choice] table as the list table for the list collector type variable, and set the reference modifier as question=[Question's sys_id ] for the reference qualifier.

When checked on the service portal, the administrator (user with Admin role) is shown “No match found” and for users with portal-only access, a white blank line with no text is shown, as shown in the image below.

【Administrator's screen】

【Non-admin user's screen】

What is the solution to make the choices in the list collector appear fine for both the administrator and users with portal access?

Please help. Thank you in advance.

[Bhavya11]

hi @Koki Sugimori ,

did you check read ACL for question_choice table. because admin as ability to view everything non-admin does not have that. Please check the ACL.

Please mark this as Correct or Helpful if it helps.

Thanks,

BK

[Koki Sugimori]

Hi@Bhavya11 

Thanks for the reply.

I was also thinking that it might be related to the read ACL settings as well.
I have checked all the read ACLs in the [question_choice] table and all the Admin overrides items are True, so I am thinking that the choices should be visible to an admin, but currently even an admin cannot see them.

Also, if it is a list collector variable for other catalog items, the [question_choice] table is readable (choices are visible) by the administrator and users without the administrator role, so why are the choices in the [question_choice] table not visible only this time?
I am confused as to why only this time the choices in the [question_choice] table are not visible.

Do you know anything about the cause and solution? Thank you in advance.